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Loan Servicing Representative job opening in Astoria, NY.

Quontic Bank, a growing federally chartered digital bank & mortgage lender is currently seeking a Loan Servicing Representative to join our Loan Administration team located in Astoria, New York. The Loan Servicing Representative will be responsible for day to day loan servicing activities, customer service & adherence to all corporate & regulatory guidelines. The qualified candidate will also respond to inquiries from collections & customer service departments regarding customer accounts, relating to the processing functions of payoff requests, bankruptcy back-dated payoff requests, maintenance, reallocations, research, system updates, return item reversals & reconciliations.

Job requirements:

  • Associates degree or banking experience equivalent;
  • Minimum of 2 years of experience in Loan Servicing preferred;
  • Working knowledge of the bank’s commercial & consumer lending procedures;
  • Demonstrate aptitude to utilize computer systems, adhere to bank policies & procedures & ensure compliance with applicable bank regulations;
  • Excellent verbal & written communication skills;
  • Works well in a team environment;
  • Working knowledge of Microsoft Outlook, Excel & Word.

Job functions:

  • Handle general customer service questions & loan balance inquiries;
  • Service mortgage, consumer & commercial loans;
  • Notify borrowers of overdue or irregular payments & attempt to bring loan current;
  • Maintain accurate & timely records for incomplete loan documentation. Accountable for ensuring accuracy & completion of all required secondary market loan reports, which includes but is not limited to, Freddie Mac, Fannie Mae, etc.;
  • Consistently update & maintain escrow-related information, including disbursement of premiums;
  • Process loan payoffs & loan onboarding;
  • Process lien releases & collateral documentation;
  • Review loan documents & files to ensure accuracy & completeness;
  • Perform daily administrative tasks to support the loan servicing team, including filing & correspondence;
  • Assist in the preparation of reports needed for lenders, examiners, and/or auditors, as assigned, to augment loan review, documentation assessment, & other loan area tracking;
  • Maintain knowledge of bank regulations, products, policies, procedures & meets deadlines;
  • Perform other duties as assigned.

Compensation & benefits:

  • Competitive starting wages & overtime eligibility;
  • Comprehensive benefits package available.

Apply now!

Please send qualified resumes with detailed salary requirements, referencing the position for consideration to:

Do you want to share files with Quontic Bank's Human Resources? Securely upload files here.

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Quontic Bank is an equal opportunity employer. All applicants will be considered without regard to race, gender, color, religion, age, national origin, marital status, disability, or veteran status, in accordance with federal & state laws.

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