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Bilingual Mandarin/English Universal Banker job opening in Astoria, NY.

Quontic Bank, a growing federally chartered digital bank & mortgage lender is currently seeking a Bilingual Mandarin/English Universal Banker to join our retail banking center in Astoria, New York. The Universal Banker will engage closely with new & existing customers to understand their financial needs, recommend appropriate products & services related to spending & saving. This qualified candidate develop deep & meaningful relationships with the customer in order to find solutions to their financial needs, educate them on the various ways they can bank with us, & provide high level, personal & professional service through product opening, account maintenance, and problem solving ability.

Job requirements:

  • Minimum of 2-3 years of customer service experience in retail banking;
  • Bilingual fluency in both English & Mandarin to communicate effectively with our client base;
  • Associates degree or equivalent, preferred;
  • Excellent oral & written communication skills;
  • Positive & outgoing personality skills;
  • Ability to effectively ask questions & identify needs to enhance the customer relationship;
  • Ability to adapt & change in an evolving business; Cross-selling ability;
  • Team player, self-motivated, confident & ability to multi-task effectively;
  • Strong knowledge of Microsoft Office applications;
  • Knowledge of banking products & services with focus on Online/Mobile solutions.

Job functions:

  • Develop new customer relationships & open new business & personal accounts in accordance with compliance regulations;
  • Strong knowledge of retail customer products, IRA’s, Certificates of Deposits, savings, checking & small business banking;
  • Prepare initial disclosure package that will be sent to the borrower/applicant through either electronic or paper means;
  • Cross-marketing products & services to generate new business for the financial institution when appropriate;
  • Go above & beyond for customers to strengthen & retain long term relationships;
  • Grow new business & drive referrals to branch colleagues & partners to support the broader financial needs of customers;
  • Engage with customers to develop a positive customer experience; strive to make each customer interaction the best experience of their day;
  • Open new accounts for customers in accordance with compliance regulations;
  • Processing transactions for all product types & services, cash & checks for deposit, adhere to all reconciliation & balance procedures for cash & ATM settlements;
  • Maintain strong, open communication with the Bank Operations Manager;
  • Bring a positive energy & confidence to Quontic Bank & its customers every day;
  • Adhere to compliance procedures & internal/operational risk controls in accordance with any & all applicable regulatory standards, requirements, and policies.

Compensation & benefits:

  • Competitive rate & annual performance bonus commensurate with experience level;
  • Comprehensive benefits package available.

Apply now!

Please send qualified resumes with detailed salary requirements, referencing the position for consideration to:

Do you want to share files with Quontic Bank's Human Resources? Securely upload files here.

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Quontic Bank is an equal opportunity employer. All applicants will be considered without regard to race, gender, color, religion, age, national origin, marital status, disability, or veteran status, in accordance with federal & state laws.

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